About Luis
Born and raised in San Juan, Puerto Rico, I've spent more than 20 years in sales, building relationships based on transparency and excellent customer service. My commitment is always to ensure a smooth, satisfying experience for everyone I work with. My colleagues often say it's like watching a game of dominoes—I make sure every piece connects perfectly. Outside of work, I love spending time with my girlfriend and my two kids. I find balance in running, enjoy friendly discussions on how to make the perfect Old Fashioned, smoke a good cigar and occasionally get lost in a good video game. Enjoy boxing and have fond memories of Las Vegas. I speak both English and Spanish fluently. I’m passionate about helping others, and I pride myself on honesty and a good sense of humor. I’m also a big customer service believer.
Customer rating
4.8 / 5 based on 18 ratings (15 written reviews)
Recent reviews
Very good
— John C. ,
We had a wonderful experience on our trade-in Atlas purchase. My salesperson, Luis Rivera, was friendly, honest and professional. Extremely knowledgeable and made the entire process smooth, fast, and transparent. I highly recommend asking for Luis Rivera if you need a new VW!"
— Jonathan M. ,
Luis was very helpful, he listened to all my concerns, and make the deal to happen.
— Jessica P. ,
My experience was absolutely amazing. Luis R made car buying experience very enjoyable no pressure took his time and everything went well true blessing from God. It was so hot outside and I told him.abouy trying get some water and after test he remember about water and brought the water. It was like buying car from friend I definitely will refer him.
— Kimberly D. ,
Just amazing!
— Luis R. ,
Amazing service! Luis understood all of my questions and concerns and was very personal and professional
— Ernesto R. ,
Excellent service!!
— Alejandra M. ,
From my first visit with him to discuss a new lease I knew I would stick with him He was so kind, professional, and not overbearing. He is such a great first impression to the dealership. My last encounter 4 years ago was almost harassment. Luis gave me hope again in Napelton.
— Joan B. ,
I was overly impressed with Luis and his attention to providing premier customer service. He provided some options and was able to overcome any obstacles I presented as I may have been a financially challenging customer. Luis and the entire Napleton Volkswagen team was professional, friendly, and knowledgeable. I’m grateful and extremely happy with my new vehicle.
— Stephen M. ,
Luis provided an outstanding experience from start to finish. He was professional, knowledgeable, and always available to answer questions. He made the entire process smooth, stress-free, and enjoyable. I truly appreciated his honesty, attention to detail, and commitment to excellent customer service. I highly recommend Luis to anyone looking for a great car-buying experience. Thank you, Luis! ⭐⭐⭐⭐⭐
— Joseph S. ,
Specialties
- TIGUAN
- JETTA
- ATLAS
- TAOS
- GLI